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Update Firmware and Application

Firmware Updates​

There are three methods to update the PolyOS firmware.

Update via Poly WebUI​

  • Log into the Poly system web interface. (The default password is the last 6 characters of the Serial Number.)
  • In the system web interface, go to General Settings > Device Management.
  • Ensure the Poly TC8 is paired to the Poly X30/X50/G7500 before proceeding.
  • To update to the latest PolyOS GA firmware, use the Polycom Support Site in the Custom URL field.
  • Click the "Update All" button to downgrade the firmware on X30/X50/G7500 and paired TC8.

Update via USB​

Download the firmware onto a FAT32 formatted USB Drive and insert into the codec.

Update via API​

Use the updateFirmware() API of PolyOS to update the firmware on the codec and TC8.

updateFirmware(String) - Method in interface com.poly.polyos.system.IPolySystemService. Updates firmware using the provided URL.

Application Updates​

Use the updateApplication() API of PolyOS to update the apps on the codec and TC8.

updateApplication(String) - Method in interface com.poly.polyos.system.IPolySystemService. Updates the client application from the given URL.